WHAT ERROR ALERTING IS:
If you have a Salesforce or Jira integration with GUIDEcx there are errors that may pop up when there are authentication or other types of issues. They're all listed below.
The biggest thing to keep in mind is that if you make updates in Salesforce or Jira then those updates generally DO NOT reflect in GUIDEcx with our managed integration. To avoid errors from popping up make sure you drive with GUIDEcx!
Now GUIDEcx will alert you when something isn't right and you can know what action to take to ensure that the integration is set up properly.
HOW DOES ERROR ALERTING FUNCTION:
When you log into the app you will see the list of your projects which will be highlighted red if there is an error
When you click into the project, all errors will populate at the top of said project in groups of 5
Once you have read the error you can click the “x” to hide the error until you reload the page and if there are any additional errors they will appear in place of the previous error
If there is something wrong with your Salesforce OR Jira integration you'll see red banner(s) within projects that have issues. It'll look like picture above.
HOW TO FIX THE ERRORS
Now that GUIDEcx has alerted you that there is an error, you'll need to fix it! Check out the list of common errors for Salesforce and Jira integrations and how to fix them.
LIST OF SALESFORCE ERRORS & SOLUTIONS:
ERROR | WHAT THIS MEANS | SOLUTION |
Cannot Insert Update Activate Entity | Two Salesforce objects are trying to be create, updated, or deleted simultaneously. | Dismiss the error and make a new update on a GUIDEcx task. This will force a resync! |
Entity Is Deleted | This happens when GUIDEcx pushes an update to a deleted Salesforce object. | If an object is deleted in Salesforce, then GUIDEcx can't update that missing object. Any updates made in Salesforce do not reflect in GUIDEcx with our managed integration, so make sure you drive in GuideCX to ensure uniformity. |
Not Found | The Salesforce object cannot be found because the object isn't created or it's been deleted. | Please make all updates FROM GUIDEcx so those updates can flow into Salesforce with our managed integration. |
Unauthorized | Salesforce cannot authorize/verify your credentials | Contact your Salesforce Admin. |
Invalid Field For Insert Update | Failed attempt to update parent field as a part of an upsert (update + insert) | Contact your Salesforce Admin to check if there are specific read-only fields that GUIDEcx is trying to push updates to. |
Storage Limit Exceeded | Your Salesforce instance has a limited amount of data and this will appear when data storage allocation has been exceeded. | Contact your Salesforce Admin to upgrade storage limits. |
Authentication Error | This occurs during integration setup and the Salesforce Admin denies access to the managed integration. | Contact your Salesforce Admin to allow the integration |
Salesforce Error | This is the error you'll see if it doesn't match any of the specific errors above. | Contact your Salesforce Admin |
LIST OF JIRA ERRORS & SOLUTIONS:
ERROR | WHAT THIS MEANS | SOLUTION |
Create/Delete a Jira Epic | GUIDEcx cannot create or delete a Jira Epic. | Please check your Jira Configuration settings and ensure the credentials that were used to set up the connection have sufficient permissions/access. |
Create, Update, Delete Issues | GUIDEcx cannot create, update, or delete issues. | Please check your Jira Configuration settings and ensure the credentials that were used to set up the connection have sufficient permissions/access. You can also check the project's workflow settings. |
Create, Update, Delete Jira Issue Comment | GUIDEcx cannot create, update, or delete comments. | Please check your Jira Configuration settings and ensure the credentials that were used to set up the connection have sufficient permissions/access. |
GUIDEcx Project missing Jira Epic | GUIDEcx cannot find the Jira Epic because:
| Please check your Jira Configuration settings and ensure the credentials that were used to set up the connection have sufficient permissions/access. |