Gone are the days of slapping spreadsheets together and emailing them to a customer and expecting them to "figure it out".
While some spreadsheets and project management tools can be impressive, they simply don't cut it.
Customers expect, and quite frankly deserve, more.
Because of this new expectation, Providers (companies delivering an onboarding experience) find themselves in a tough position.
Today more Providers are under more pressure than ever to:
Reduce churn,
Improve internal efficiency, and
Increase customer engagement.
But where do you start?
If you're like me, you'll hop on Linkedin and search for #customeronboarding.
From there, you'll see all the "Linkedin-fluencers" saying things like:
"Onboarding Matters"
"Get your onboarding right so you can retain more"
"It's all about Time to First Value"
"A lost client is a lost deal"
The list goes on
Awesome.
Lots of vague, high-level "insights" that don't help your specific situation.
To me, it's like being diagnosed with a broken arm, but not receiving additional help.
"Thanks for nothing doc."
Enter GUIDEcx.
The world's best customer onboarding platform with a world-class team.
The GUIDEcx team is dedicated to solving the #1 cause of churn: a bad implementation.
To achieve that, we partner with brands all over the world who obsess about their customer's experience and we coach them on delivering world-class customer onboarding experiences.
We won't just diagnose your broken arm, we'll provide a personalized action plan to heal your arm.
But here's the thing.
We don't stop there. We're going to make that arm stronger than ever before.
We'll take you from where you are today and help you win more business by turning your customer onboarding experience into a huge competitive advantage.
That's the GUIDEcx promise.
When you have been onboarded and use GUIDEcx - that's when you become a GUIDEcx-certified Provider.
So what are you waiting for?
The best companies choose the best partners to help take care of their customers. So when you see a GUIDEcx-Certified Provider then you know that you're with the best.