We’re excited to roll out a new support feature available to all GUIDEcx users: the Tickets Portal.

The Tickets Portal makes it easier to stay informed, collaborate with your teammates, and get faster, more effective support - without duplicate tickets or internal guesswork.

The Tickets Portal gives you visibility into all support tickets submitted by you or anyone at your company.

Instead of wondering:

You can now see it all in one place.

From the portal, you can:

If you’ve already solved something internally - or have additional details that could help our team - you can jump directly into the existing ticket instead of creating a new one.

This helps everyone stay aligned and prevents duplicate tickets when multiple people notice the same issue.

Click into any ticket to see its details.
At the bottom, select “View Conversation” to read the full thread between GUIDEcx Support and your teammate.

You’ll also see the option to “Send us a message.”

Use this when:

Much easier (and faster) than starting a brand-new ticket.

Yes! 🙌

After submitting a ticket, a chat conversation is created automatically so you can communicate directly with our Support Guides. Our team is standing by and ready to help.

We’ve built a full ecosystem to support you throughout your GUIDEcx journey.

Access them by clicking on the Support Buoy on the bottom left corner of the navigation menu!

View real-time system status and subscribe to service alerts and status updates.

Access all tickets submitted by your team, join conversations, subscribe to updates when issues will be resolved. Learn how to write better tickets here

Access the Tickets Portal plus our full Knowledge Base of articles and videos.

A space for onboarding professionals to ask “how-to” questions, share best practices, and learn from each other. Topics range from collaboration tips to running the perfect kickoff call.

Enroll in GUIDE University- self-paced courses covering everything from basics to advanced functionality, complete with hands-on learning, assessments, and certificates.

Available in the community. Submit new ideas, share your use cases, and help shape the future of customer onboarding. Learn how to submit feedback here.

No ticket needed.

For questions like:

You can also reference the Help Center, but the community is a great place to get fast answers from other GUIDEcx users around the world. Be sure to check the Product Q&A channel to see if your question has already been asked - or jump in and ask it yourself.

We’re grateful you’re building with us, and we’re excited about what’s ahead.

Here’s to smoother support, better visibility, and fewer duplicate tickets 🥂

Learn more about our support experience here.